Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item should be returned in its original packaging with all accessories included. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@jetzoshop.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Note that you will have to pay for the return shipping label. Please contact us before sending a return so that we can provide the correct return instructions.

You can always contact us for any return question at support@jetzoshop.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If an item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will cover reasonable return costs where required by applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK and European cooling-off rights

If you are a consumer in the United Kingdom or European Union and purchase goods from us online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions.

To exercise this right, you must notify us within the applicable 14-day cancellation period. You must then return the goods within 14 days of notifying us of your cancellation.

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. We may reduce your refund to reflect any reduction in value caused by handling beyond what would reasonably be permitted when examining the goods in a shop.

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

Where required by applicable law, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded or express delivery service will not normally be refunded..

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jetzoshop.com.